Service Agreement & Disclosures

📋 Service Agreement & Terms

1. Services Provided

The 9th Floor ("Company") agrees to provide the services selected by the Client.

2. Fees and Payment

The Client agrees to pay the total amount specified in the order summary. All fees are due upon acceptance of this agreement. Prices exclude California state fees, third-party filing costs, and government processing fees, which are the responsibility of the Client.

3. Service Timeline

Standard processing time is 4-6 weeks from receipt of all required documentation. Rush processing (if selected) reduces processing time by approximately 50%. Actual processing times may vary based on government agencies and completeness of documentation provided.

4. Client Responsibilities

The Client agrees to provide accurate, complete, and timely information and documentation as requested by the Company. Delays in providing information may extend service timelines. The Client is responsible for responding to any government agency requests or inquiries.

5. Refund Policy

Services are non-refundable once work has commenced.

6. Disclaimers and No Guarantees

The Company makes no guarantee regarding approval of license applications, permits, or other government filings. Approval is at the sole discretion of the relevant government agencies. The Company is not a law firm and does not provide legal advice. Clients are encouraged to consult with an attorney for legal questions.

7. Insurance and Bond Services

For insurance and bond services, the Company acts as a referral service only. Pricing, terms, and coverage are determined by the insurance/bond provider. The Company receives a referral fee for these services.

8. Independent Contractor Relationship

The Company operates as an independent contractor and not as an agent, employee, or partner of the Client. The Company retains sole control over the manner and means of providing services and is responsible for its own taxes, insurance, and business expenses.

9. No Attorney-Client Relationship

The Client acknowledges and agrees that the Company is not a law firm, and no attorney-client relationship exists between the Client and the Company. The services provided are document preparation and administrative assistance only. The Client is advised to seek independent legal counsel for all legal matters.

10. Accuracy of Information

The Client warrants that all information provided to the Company is true, accurate, and complete. The Client agrees to indemnify and hold harmless the Company from any claims, damages, or expenses arising from false, inaccurate, or incomplete information provided by the Client.

11. Third-Party Delays

The Company is not responsible for delays caused by government agencies, third-party service providers, or factors beyond the Company's reasonable control. Service timelines are estimates only and not guarantees.

12. Force Majeure

The Company shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, pandemics, epidemics, utility failures, internet or telecommunications outages, or failures by third-party service providers or government agencies.

13. Confidentiality

The Company agrees to maintain confidentiality of all Client information and will not disclose information to third parties except as necessary to provide services or as required by law.

14. Limitation of Liability

The Company's total liability for any claims arising from these services shall not exceed the total fees paid by the Client. The Company is not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, or business interruption, even if the Company has been advised of the possibility of such damages.

15. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from the Client's use of services, violation of this agreement, violation of any law or regulation, or infringement of any third-party rights.

16. Dispute Resolution and Arbitration

Any disputes arising from this agreement shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and fees associated with arbitration. The arbitration shall take place in Colorado.

17. Entire Agreement and Modifications

This agreement constitutes the entire agreement between the parties and supersedes all prior agreements, understandings, and representations. This agreement may not be modified except in writing signed by both parties. No waiver of any term shall be deemed a waiver of any other term or subsequent breach.

18. Severability

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of laws principles. Any legal action or proceeding arising under this agreement shall be brought exclusively in the state or federal courts located in Colorado, and the parties hereby consent to the personal jurisdiction and venue of such courts.

20. Electronic Signatures

The Client acknowledges that electronic signatures are legally binding and have the same legal effect as handwritten signatures. By signing this agreement electronically, the Client agrees to be bound by all terms and conditions herein.